There seems to be a general
consensus amongst politicians that banks should not be allowed to refuse to
serve customers on the basis of their views, but I wonder how robust that
consensus is, and how general its application. We know, for instance, that
Nigel Farage certainly believes that businesses should be allowed to refuse to
provide services to those who offend his own particular sense of morality, since
this was actual UKIP
policy when he was its leader. Can we really draw such a clear distinction
between views on homosexuality and views on politics as supporters of Farage
would suggest (the former being, in their eyes, purely a ‘moral’ rather than
political standpoint)? If staff or owners of some companies providing services
to the public were to have the legal right, as he suggested, to refuse to
provide some of those services on the basis of their interpretation of their
religion, should staff in other companies really be obliged to deal with
racists and misogynists? At what point do political views diverge so far from socially
accepted norms that it becomes reasonable for staff to refuse to serve those
who hold them? At the risk of finding myself in breach of Godwin’s Law, would
Coutts (in an admittedly completely hypothetical situation) be justified in refusing
an account to a Hitler, or a Stalin?
It suits Farage and his
supporters, of course, to paint this as a simple issue of freedom of speech, in which
Farage, rather incredibly, emerges as the victim. In truth, it’s rather more
nuanced than that. If a company is allowed to subscribe to a set of values (and
most of them claim to do so these days, apparently) rather than simply being compelled to serve anyone and everyone who meets a set of strictly commercial
criteria, then expecting that company to facilitate those who seek to undermine or negate those values defeats the objective. There is a case for compelling any
organisation providing services to the public to use only commercial criteria
and forget about ‘values’ – but that isn’t the case that Farage and his ilk are
making. And nor, I suspect, is it what many would want. He has – not for the
first time – succeeded in dominating the news agenda on a completely false prospectus.